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Frequently Asked

Useful information about The British Country Music Festival, including frequently asked questions, a question that was only asked once, general advice and some stuff that no one has ever asked, but we have just have to tell you!

TICKETS

WHERE CAN I BUY TICKETS FROM?

Online: You’re in the right place. The official ticket source for The British Country Music Festival tickets is on this website. Please click here for our Ticket Page  

In Person: The Winter Gardens Blackpool Box Office, Church Street FY1 1HU. Box office times vary. Click here for the latest opening times

Telephone Bookings: 0844 856 1111 (Calls to 0844 numbers cost 7p per minute plus the phone company’s access charge) 

Group bookings line: 01253 629666

Agent: Our only authorised external ticket agent is Ticketmaster www.wintergardensblackpool.co.uk 

Please be aware of touts and always purchase tickets from either of the trusted sources above. 

WHEN WILL MY TICKET ARRIVE?

Tickets bought through the website are available to download at point of purchase.

All tickets will be exchanged for a wrist band at the admission desks on arrival at the festival.

All tickets have a unique barcode that is scanned upon entry to the festival. Once it has been scanned that barcode number will become void meaning the ticket cannot be re-used.  Wrist bands will allow you access in and out of the festival for the weekend. 

 

DO I NEED ID ?

Yes. Each named ticket holder will need to show identification if asked by security at the entrance. If you cannot produce ID you may be refused entry to the festival.

Acceptable forms of ID are as follows: Valid passport or driving licence.

If you do not want to bring Passport or driving licence –

All the festival bars will operate a challenge 25 policy. You may be asked to provide ID at the bars. The bars reserve the right to refuse sale of alcohol to anyone unable to show valid photo ID.

 

 

DO CHILDREN NEED TICKETS?

The British Country Music Festival is a family friendly festival, however, all persons under 18 must be accompanied by a responsible adult, aged 21 or over at all times.

Junior Weekend Tickets are available for younger guests aged 7-17. There is a limit of four 7-17 year Junior weekend tickets that can be purchased with one Adult ticket.

 If you wish to purchase more than four Junior Weekend tickets then an additional adult will be required to attend the festival as part of your group.

All under 18’s tickets must be bought in the same transaction as the accompanying Adult.

 Please note on entry all under 18’s need to arrive at the entrance with their parent or guardian over the age of 21.

Children under seven will be admitted free with a responsible adult .  Click here for all ticket types.  

 

WHERE CAN I FIND THE FULL TICKET T&C's?

Full terms and conditions are here 

Each ticket also has the terms and conditions included

 

CAN I TURN UP AND BUY MY TICKET ON THE DOOR?

We recommend you buy in advance to secure the best price and availability. If any tickets remain they will be subject to a higher on-the-door price tier.  The Winter Gardens box office is situated at 97 Church Street, Blackpool. 

ARE TICKETS REFUNDABLE?

Tickets are non-refundable once purchased. If you are unable to attend, tickets can be resold through our approved reseller.  

HOW DO THE TICKET TIERS WORK?

We have a set allocation of tickets at each price tier – once they sell out we move to the next one. There is no difference apart from the price you pay – as tiers sell out the price goes up. So buy early and you will pay less!

 

ARE THERE GROUP RATES AVAILABLE?

Yes, we make it as easy as possible for groups to book. Please contact: info@wintergardensblackpool.co.uk or phone 01253 625252 for group tickets.

Contact our travel partner Tuned In Travel for great deals on self drive mini bus hire or coach hire. 

 

CAN I BUY A TICKET AS A GIFT?

Yes that’s a lovely idea. At the point of purchase you are asked to enter the attendee names for each ticket holder so you may gift the tickets to a friend or family member. The tickets for attendees will not have the purchase price on so you may present this to the lucky recipient.  

 

WHAT IF I BUY A TICKET FROM A RESELLER / SECONDARY TICKETING SITE?

We are supporters of the Fan Fair Alliance and we recommend that you DO NOT buy tickets from a reseller or secondary marketplace. This includes the major sites such as Viagogo, & Stubhub. You will often pay over the set price and you could be left out of pocket. Tickets may not be as described, fraudulent, not be delivered or already have been used, meaning you would get turned away at the entrance.

All tickets have a unique barcode that is scanned upon entry to the festival. Once it has been scanned, that barcode number will become void meaning the ticket cannot be re-used. 

The British Country Music Festival is not responsible or liable for tickets sold through unofficial or unauthorised sellers.

Please be aware of touts and always purchase tickets from trusted sources. 

 

 

ARE DAY TICKETS AVAILABLE?

No,  due to fire regulations and the restricted capacity of the Winter Gardens,  only Weekend Tickets are  available. But they are still great value!

 

AT THE FESTIVAL

WHAT ARE THE FESTIVAL OPENING TIMES?

2019 Opening Times

Friday 13th September Doors Open 4.00pm Close 1.30AM

Saturday 14th September Doors Open 11.00am Close 1.30 AM

Sunday 15th September Doors Open 11.00am Close 6.00pm

 

 

WHEN AND WHERE CAN I FIND OUT STAGE/SET TIMES?

Performance times won’t be confirmed until much closer to the festival. Further information will be updated on the website when available.

All artists / performers and performance times are subject to change at any time.

 

ARE THERE BABY CHANGING AND BABY SITTING ON SITE?

Yes there are baby changing tables in the Floral Hall. We do not provide  baby sitting services. All children must be accompanied by a parent or responsible adult at all times throughout the festival.

 

WHAT CAN I BRING IN WITH ME?

Permitted Items:

Cameras, Film & Video Equipment – (Not for Professional or Commercial Use)

For the safety & security of everyone at the festival there are specific items which you can’t bring to site. You will be subject to search on each entry or exit to the Winter Gardens.

 It is your responsibility to make sure you comply with the prohibited items list.

This list is not exhaustive and the final decision lies with security and event management.

Prohibited Items: 

Aerosols over 250ml, Air Horns, Klaxons & Megaphones, Alcohol, Animals – Excluding Assistance Dogs, BBQ’s, Beanbags & Inflatable Chairs, Skateboards, Bicycles & Scooters

Bottled Water, Camping Chairs, Stools & Seat Sticks, Camping Equipment, Camping Stoves, Chinese Lanterns, Drones, Flags, Banners & Poles, Flares, Fireworks & Blow Torches, Gazebos, Generators, Glass, Goods for unauthorised trading, Tools, Knives,  Hammers & Mallets

Hi-Visibility Jackets, Bibs & Tabards, Illegal Substances, New Psychoactive Substances and Unidentifiable substances, Lasers & Laser Pens, Liquid Fuels, Percussion Instruments including Drums, Personal Motorised Vehicle (Non-Mobility Scooters), Picnic Blankets & Picnic Hampers 

Sound systems, Spray Cans, Suitcases & Large Backpacks, Umbrellas, Weapons or items that can be reasonably considered for use as one.

You should only bring what you can afford to lose as any items confiscated at the entrance will be disposed of accordingly.

 

 

 

WHAT IS THE BRITISH COUNTRY MUSIC FESTIVAL’S DRUG POLICY?

The British Country Music Festival has a strict policy that does not tolerate drug use. You will be searched on entry to the Winter Gardens and anyone caught with illegal substances will be handed over to the police. Please note that all New Psychoactive Substances including nitrous oxide are also prohibited.

 

 

CAN I LEAVE AND RE-ENTER THE WINTER GARDENS COMPLEX?

Weekend Ticket and VIP ticket holders wearing a wristband will be able to leave and re-enter the Winter Gardens throughout the weekend.

The Winter Gardens complex is open exclusively for guests of The Britsh Country Music Festival.  

 

CAN I BRING FOOD AND DRINK?

We have lots of lovely food stands, a restaurant, bars and drink stands at The British Country Music Festival from which to choose.

Food and drink including alcohol cannot be brought into the Winter Gardens.

Empty water bottles can be brought into the Winter Gardens to fill up at the water refill points.

If you have a medical or dietary condition that requires a specific diet, please speak to a member of security at the arena gate and ask to speak to a supervisor about your requirements.

 

 

ARE THERE CASH MACHINES?

The Halifax building society has two cash machines immediately opposite the main entrance to The Winter Gardens.  Other banks are available within a couple of minutes walk.  

 

WHAT'S SO GREAT ABOUT THE GREAT INDOORS

We want The British Country Music Festival to be a celebratory party at the end of the festival season and know as summer ends we become more at the mercy of the weather, particularly in a seaside resort on the Irish Sea, so we chose to be indoors.

There are advantages and disadvantages for being indoors.

Advantages

a)The Winter Gardens was built in the Victorian era and its history and atmosphere is impregnated into the structure.  It’s a really special place for live music with amazing acoustics.  Opened in 1878, the original intention was “to place on the land a concert room, promenades, conservatories and other accessories calculated to convert the estate into a pleasant lounge, especially desirous during inclement days.” 

b) The Winter Gardens has lots of purpose built toilets for males and females designed for its capacity.

This means no temporary loos or 30 minute queues, no wet floors, no running out of toilet roll, no gymnastics holding one foot against the portaloo door, no hole in the floor!

c) No mud, dirt and gravel to spoil those favourite boots or twist an ankle.

d) Plenty of occasional seating.  Each stage area will have a mixture of guest seatin’, standin’ or dancin’ options.

e) In Blackpool the weather is mostly outdoors. So no wind, which means its easy for the sound engineer to manage  the sound quality and for the artists to stay upright.  No rain to stop play.

f) It’s easy for those in the audience that want to dress up in their country finest.  You will be warm. You don’t need to think about layers or a waterproof or wellies. There is a cloakroom available for your outer clothes, how very civilised?

g) No painful strapmarks or sunstroke (I know clutching at straws right ? It’s September in Blackpool)!

Dis-Advantages 

mmmm Let me think.  

TRAVEL ADVICE

TRAVEL ADVICE

OFFICIAL TRAVEL PARTNER

We have teamed up with specialist festival travel supplier Tuned In Travel to provide official coach transport from various cities to and from the festival.
If you are organising a group visit, Tuned In Travel can also provide a deal for your own festival mini bus as well as private hire coach bookings. See tunedintravel.com for details.

Based in the heart of Blackpool, the Winter Gardens Blackpool is easily accessible by road, rail and public transport. Blackpool is situated on the north-west coastline of the UK.

 

 

WHAT KIND OF SIGNPOSTING WILL BE USED FOR THE FESTIVAL?

We have teamed up with what3words to use the very latest technology to guide you to the front door of the festival at the Winter Gardens Blackpool. what3words has divided the world into a grid of 3mx3m squares and assigned each one a unique 3 word address. Go to the free website map.what3words.com or download a free what3words app (available for iOS and Android)

For the Main Festival Entrance type in:- ///mount.deal.seats

HOW DO IF GET THERE TRAVELLING BY CAR & TAXI?

Blackpool enjoys the luxury of having a motorway link direct to the heart of the resort – take Junction 32 off the M6, and the M55 will lead you almost to the beach!
From the M55 exit at junction 4, follow A583 into central Blackpool or for sat nav – use postcode FY1 1HW.
Central Blackpool does have one-way systems and pedestrianised areas. You may wish to use one of the large, well sign-posted tourist car-parks close to the Promenade or there are two car-parks closer to the Winter Gardens.
A multi-storey facility is available within the Houndshill Shopping Centre. This is approx 150m from the Coronation Street entrance (lift access to the main areas of the Winter Gardens building) or approx. 300m from the Church Street entrance (ground level access to the main building)- the postcode of this car-park is FY1 4NY. This is a pay-on-return car-park.
Open air, ground level parking is also available on the corner of Adelaide Street and Alfred Street approx 200m from the Church Street entrance – the postcode of this car-park is FY1 4LA. This is a pay-&-display car-park.
Limited metered street-parking is also available close-by. St Johns Square is a shared use space and open to pedestrians only for long-periods. The Winter Gardens does not have on-site public parking.
A taxi rank is on Church Street, just a few minutes walk from the entrance to the building. Taxis may also drop off outside both entrances to the Winter Gardens subject to traffic restrictions.

HOW DO IF GET THERE TRAVELLING BY TRAIN?

Blackpool North Station is approximately 10 minutes walk from the Winter Gardens. Blackpool is well-connected to the national railway network. Superfast Virgin ‘Pendolino’ trains bring passengers to Preston; with four services an hour for the onward journey to Blackpool North. Hourly services connect Blackpool South station to East Lancashire, again stopping at Preston.

There are also direct services between London Euston and Blackpool North as well as direct services to Blackpool North from Manchester International Airport, Manchester Piccadilly, Manchester Victoria, Liverpool Lime Street and York.

Preston Station has direct services to and from all major cities including: London Euston, Birmingham, Glasgow and Edinburgh.

For up-to-date information on rail services, check with your provider in advance of your journey. Here are some of the links to our principal rail operators:
Northern Rail – @northernassist
Virgin Trains – @VirginTrains

TRAVELLING BY COACH

Modern coaches are superbly equipped and comfortable; offering a high quality, value for money way of getting to your favourite festival. Check out our festival partner Tuned In Travel.
National Express Coaches operate to and from the resort’s heart throughout the year, arriving and departing in the new Blackpool Central Coach Station located at the rear of Coral Island in the Blackpool Central Car Park. Seven minutes walk to the festival.
Further details are available from any National Express Agent and the enquiry centre by calling 0121 254 7272.
Other companies offering summer schedules services to Blackpool include Classic Coaches, operating from the North East. A number of companies also offer coach holidays to the resort and details of these can be found on the Coach Tourism Council’s website by clicking here.

TRAVELLING BY SEA?

Blackpool is within easy reach of a number of ferry ports covering crossings from Ireland, Isle of Man and the Netherlands. A full list of ferry crossings is detailed below.

Dublin, Douglas and Belfast to Liverpool 

Dublin and Dun Laoghaire to Holyhead

Larne to Cairnryan

Douglas to Heysham

Hook of Holland to Harwich

TRAVELLING BY AIR?

Blackpool Airport is 13 minute drive

Manchester Airport is 61 minute drive

Liverpool John Lennon Airport is 71 minutes drive

Leeds Bradford is 113 minutes

ACCESSIBILITY

TRAVEL ADVICE

HOW DO I CONTACT THE ACCESSIBILITY TEAM?

The British Country Music Festival aims to cater for all access needs to ensure everyone has an enjoyable time at the Festival.

To better accommodate your needs, Blackpool Winter Gardens has requested that all Accessible Ticketing requests be solicited only through their representatives. Please contact a Blackpool Winter Gardens representative for further help with your ticket purchase.*   

Advance ticket purchase may be required.

Telephone Number(s): Box Office: 01253 629608

Service Hours:  Please refer to box office opening times on Blackpool Winter Gardens website as times vary.

https://www.wintergardensblackpool.co.uk/your-visit/opening-hours

 

 

DO YOU ALLOW ASSISTANCE DOGS ON SITE?

We allow Assistance Dogs on site.  Please email us in advance if you are planning on bringing an assistance dog.

 

 

ARE THERE MEDICAL SERVICES ON SITE?

We have 24 hour medical and welfare facilities that can be found at the first aid point. If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us.

HOW ACCESSIBLE IS THE WINTER GARDENS SITE?

The Winter Gardens has easy access .

Disabled Go provides a comprehensive access guide to the Winter Gardens Access Guide

DO I NEED TO NOTIFY THE VENUE ABOUT ANY SPECIAL ACCESS REQUESTS PRIOR TO MY ARRIVAL?

Carer / Personal Assistant (PA) Tickets

We offer a free carer ticket for those who require assistance to attend the festival.

To apply for a free carer/PA ticket you will first need to purchase a general admission festival ticket.

Next you will need to forward your booking confirmation email and evidence of your disability to boxoffice2@wintergardensblackpool.co.uk and a member of the team will be in touch to process your application.

Copies of the following are accepted as evidence:

Middle / High rate DLA for care and/or mobility

Receipt of personal independence payment (PIP)

Evidence of being severely sight impaired

Recognised assistance dog ID Card

Credibility Access Card +1 Category requirement.

Whilst we continue to update this information, should you have a specific concern or question please use the contact form below or call our reception on 01253 629600.

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